Last Updated: January 22, 2026
Welcome to Mala. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you (the "Customer," "you," or "your") and Mala Group LLC ("Mala," "Company," "we," "us," or "our") governing your access to and use of the Mala platform, including our website, software, applications, and related services (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
By creating an account, accessing, or using the Service, you represent that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are entering into this Agreement on behalf of a company, business, or other legal entity, you represent that you have the authority to bind such entity to these Terms.
Mala provides an AI-powered support and communication platform specifically designed for dental practices. The Service includes:
To use the Service, you must create an account by providing accurate, complete, and current information. You agree to update your information promptly if it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. The Service is intended for use by licensed dental practices and healthcare professionals.
The Service is provided on a subscription basis. Pricing, features, and subscription terms are outlined in your selected plan and may be updated from time to time with notice.
You agree to pay all applicable fees for your subscription plan. Payments are due according to the billing cycle you select (monthly, annually, etc.). All fees are non-refundable except as required by law or as otherwise specified in these Terms.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal.
We may change our pricing at any time. We will provide you with reasonable advance notice of any price changes, and such changes will take effect at the start of your next billing cycle.
By using our SMS features, you acknowledge and agree that:
By using our email features, you agree to:
We may send you administrative emails, SMS messages, or other communications related to your use of the Service. These service-related communications are not promotional and you cannot opt out of them.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
As part of your subscription, we will enter into a Business Associate Agreement (BAA) with you as required under the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.
We process Protected Health Information (PHI) solely on your behalf and in accordance with your instructions, the BAA, and applicable law. You are the "Covered Entity" or "Business Associate" responsible for ensuring compliance with HIPAA requirements.
You represent and warrant that:
The Service, including all software, designs, text, graphics, logos, and other content (excluding your data), is owned by Mala Group LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You retain all ownership rights to the data, content, and materials you submit to the Service ("Customer Data"). You grant us a license to use Customer Data solely to provide and improve the Service.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free license to use such feedback without any obligation to you.
The Service may integrate with third-party Practice Management Systems, communication platforms, and other services. Your use of third-party services is subject to their respective terms and conditions. We are not responsible for the availability, functionality, or security of third-party services.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
This Agreement begins when you first access the Service and continues until terminated by either party.
You may terminate your subscription at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing period.
We may suspend or terminate your access to the Service immediately if:
Upon termination, your right to use the Service will immediately cease. We will make your Customer Data available for export for 30 days following termination, after which we may delete it in accordance with our data retention policies.
We warrant that the Service will perform materially in accordance with its documentation under normal use.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL MALA GROUP LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Mala Group LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
Before filing a claim, you agree to contact us at hellomalagroup@gmail.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.
If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York, New York.
You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the full extent permitted by law, no arbitration or proceeding shall be joined with another, and there is no right or authority for any dispute to be arbitrated on a class-action basis.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent arbitration does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Mala Group LLC regarding the Service.
We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be notified to you via email or through the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, or internet service failures.
You agree to comply with all applicable export and import control laws and regulations in your use of the Service.
If you have any questions, concerns, or disputes regarding these Terms, please contact us at:
Mala Group LLC
1 West St, New York, NY 10004
Email: hellomalagroup@gmail.com
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.